Residential Property Manager

About Residential Rentals
The agency is a commercial body that seeks to maximise the supply of affordable homes on public and other land in a financially sustainable manner, supporting the creation of thriving communities and delivering ongoing positive social impact.

Role Overview

• This is a new role offering a wide range of opportunities for the right candidate to work on residential rental projects across the country initially through the management of Cost Rental leases and subsequently through contributions across the development life cycle.
• The ideal candidate will have all necessary technical and commercial acumen required to successfully rent and manage residential property, but importantly will need to be a team player with drive, work ethic and adaptability to respond to the exciting challenges of the agency mandate.

Duties

• Management of letting and property matters relating to a portfolio of Cost Rental tenancies.
• Directing and working closely with external letting and property management agents and internal teams as applicable.
• Implement agreed letting terms with property management/letting services suppliers and managing their performance to agreed metrics including absorption rates, occupancy, voids, and arrears.
• Overseeing the management of the tenant relationship ensuring queries or requests are resolved in a timely manner.
• Development of site specific tenancy handbooks and utilisation of development of tenant engagement strategy.
• Management of all aspects of rent collection, unit/block/site property management and administration of insurance and management of risk.
• Oversee all inspections (periodic and tenancy related) of properties and liaising with and directing property manager and maintenance contractors, seeking competitive quotes for works in compliance with procurement guidelines.
• Management of planned preventative maintenance within residential units, maintenance contracts, schedules, site safety files, health, and safety reports etc
• Overseeing and administering paperwork and processes related to cost rental lettings including maintaining tenancy schedules and service provider database as well as asset management inventories.
• Liaising with Accounts Team to ensure efficient running of operations.
• Supporting the production of monthly and annual accounts, reviewing invoices for payment each month and actively investigating cost reduction opportunities.
• Preparing weekly/monthly reports for internal meetings and project reviews.
• Assisting colleagues in reviewing plans for new rental developments preparing analysis and advising on estimated rents and operational costs for the proposed buildings.
• Working with internal teams to implement new property management systems to collect, store and analyse all property information for compliance and decision support purposes.
• Ensuring portfolio and external contractors comply with applicable legislation, regulation, and best practice in the delivery of their services.
• Developing management and leadership skills to ensure career development.

Person Specifications

• Have minimum 5 years of direct residential lettings and tenancy management experience.
• Must have PSRA licence 'C' as a prerequisite and have property-related educational qualification.
• SCSIS membership desired with pathway identified to Chartered Status.
• Excellent relationship management skills (both internal and external).
• Strong knowledge of the residential letting sector as well as landlord and tenant legislation, RTB regulations and statutory property obligations.
• Knowledge of public procurement a distinct advantage.
• Knowledge and experience in OMC Block Management a distinct advantage.
• Must have own car and full, clean driving license.
• Strong commercial awareness and sound professional judgement.
• Excellent attention to detail is required and proficiency in Microsoft Office and Excel.
• Experience of other property related IT systems desired.
• Excellent communication skills – written and verbal in both day-to-day work as well as formal briefings.
• Flexible and adaptable.
• Capable of managing multiple sites via external suppliers or internal team.

We're an Equal Opportunities Employer

We are committed to promoting and supporting a diverse and inclusive workforce and endeavour to provide reasonable accommodation.