Customer Success Director
5 days ago
Ambitious professionals are sought after to fill a leadership position focused on maintaining seamless operations within the Customer Lifecycle Management (CLM) function.
The ideal candidate will lead a high-performing team, ensuring the continued execution of data-driven engagement strategies and cross-functional collaboration across Marketing, Loyalty, Data, Analytics, and Tech teams.
About Amach:
A leading technology-driven company with headquarters in Dublin and remote teams in the UK and Europe, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data, and machine learning.
Key Responsibilities:
1. Lead the CLM team, ensuring proficient delivery of customer involvement initiatives
2. Oversee customer lifecycle campaigns, leveraging Salesforce Marketing Cloud
3. Ensure data-driven insights guide campaign performance and optimisation
4. Act as the primary CLM contact for internal stakeholders and compliance teams
5. Manage CRM and CXTech tools, ensuring automation and personalisation are maximised
Required Skills & Qualifications:
- Extensive experience in CRM, customer lifecycle management, or retention marketing
- Robust management skills with a track record in operational management
- Expertise in Salesforce Marketing Cloud and customer data platforms
- Proficient in solving problems, working with stakeholders, and using data to make decisions
- Experience with GDPR compliance and data privacy regulations
- Proven ability to drive cross-functional collaboration and business impact
Benefits:
An opportunity to join a fast-growing company, options for career advancement, learning and development opportunities, flexible working environment, competitive salaries based on experience, and an equal opportunity employer.
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