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Global Customer Success Director
2 weeks ago
We are looking for an exceptional Global Director to lead our Scale Success Management organization. The right candidate will have a proven track record of efficiently delivering against risk & growth targets and KPIs with limited resources.
In this role, you will report directly to the VP, Solutions and Success, partnering closely with the global Customer Solutions leadership team (Sales Engineering, Professional Services, and Customer Success).
You will manage a group of high-performing individual contributors across multiple regions globally with the goal of building out a management team in the future.
- Responsibilities:
- Develop and implement effective strategies to drive customer adoption, maturity, consumption targets, and retention
- Partner with Sales and cross-functional leaders to deliver business outcomes and drive customer success
- Lead and develop a high-performing team of CSMs and Managers that live Intercom's values
- Contribute to the overall vision and strategy of the Solutions and Success organization
