Multilingual Content Moderation Specialist

7 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

We are seeking highly skilled and detail-oriented professionals to join our team of content reviewers. As a Multilingual Content Moderation Specialist, you will play a critical role in ensuring the quality and integrity of our clients' online presence.

About the Role

This is a full-time position that requires a strong understanding of cultural nuances, social trends, and market-specific knowledge. You will be responsible for investigating and resolving reported issues, enforcing client Terms of Use, and gathering relevant data to develop ways to improve the overall user experience.

Key Responsibilities
  1. Content Review: Carefully monitor reports of abuse on the site, investigate and resolve reported issues, and enforce client Terms of Use.
  2. Maintenance of Knowledge: Stay up-to-date with client products and community standards, using market-specific knowledge and insights to find scalable solutions to improve support.
  3. Data Analysis: Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.
  4. Trend Identification: Recognize trends and patterns, escalating issues outside company policy to the global team.
  5. Process Improvement: Identify inefficiencies in workflows and suggest solutions.
Requirements
  • Language Skills: Fluent in MARKET language on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region. Advanced level of English (C1).
  • Personal Qualities: Strong personal resilience, ability to operate in a pressured and fast-paced environment, high adaptability, positive approach to challenges, ability to make decisions, prioritize, solve problems, and work as part of a team.
Benefits
  1. Competitive Salary
  2. Free Meal
  3. Private Healthcare
  4. Pension Contribution
  5. Annual Leave
  6. Extensive Training

Please submit your application by sending your updated CV to Sohini Sakssena at sohini.sakssena@cpl.ie.



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