Billing Manager
5 hours ago
The Billing Manager will oversee the billing process for a leader in the Professional Services sector.
Key Responsibilities:- Manage the team: Oversee workloads, maintain team structure, support development of team members, and ensure alignment between team members and Partners.
- Coach team members on achieving key performance indicators (KPIs), provide areas of concern report to focus on at regular meetings, and lead on performance management in these areas.
- Lead the onboarding and training of new assistants and review updates to training materials as required.
- Ensure timely, accurate, and compliant billing cycles by providing coaching support, implementing training to identify ways to shorten cycle times, and balancing workloads during peaks and troughs of billing cycles.
- Deliver performance targets in conjunction with the working capital team.
- Agree targets and supporting initiatives and operational metrics and KPI's.
- Act as a key contact between the team and stakeholders; Serve as an escalation point of contact for Partners, gaining a thorough understanding of business drivers and the impact of billing on financial performance.
- Collaborate with teams to provide cohesive support; ad-hoc tasks, client reporting, etc.
- Assist with ad-hoc tasks.
- Implement processes that enable Location Heads/HOF establish, and subsequently monitor, regular billing patterns to provide more accurate forecasting and resolve issues.
- Monitor existing fee arrangements and provide commercial advice on fee agreements.
- Drive implementation of necessary actions to meet KPIs. Provide quality assurance of any master data or charge out rate activity taking place in the team.
- Review performance with Partner groups and identify levers to improve performance.
- Escalate complex requests by engaging with senior stakeholders.
- Coordinate handling of complex billing issues/queries from specialists and clients by raising and escalating queries to the right stakeholders.
- Identify opportunities for improvement and optimise the local billing process.
- Drive local implementation of process improvements to meet office KPIs, including creation of reports and dashboards.
- Escalate key issues when necessary.
- Work closely with collectors and implement actions for unpaid invoices and aged receivables.
- Ensure compliance with firm's standards and guidelines.
- Provide analysis and reporting on cull to identify inefficient practices and drive implementation of ways of improvement.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills to collaborate with stakeholders to drive performance improvement.
- Strong knowledge of billing processes, including timely and accurate billing cycles, credit control, and resolving billing issues.
- Experience in analysing financial data and generating reports and dashboards, implementing improvement action plans.
- Excellent organisational and time management skills to prioritise tasks and meet deadlines.
- Strong leadership and people management skills to effectively manage and guide a team.
- Knowledge of local VAT standards and guidelines.
- Experienced in handling financial systems and software used for billing and invoicing.
- 5+ years of experience in billing or finance roles, preferably in a professional services environment.
- Professional Accounting Qualification desirable.
- Proficient in English.
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