
Empower Customers Through Exceptional Service
2 weeks ago
Unlock Customer Potential as a Senior Experience Champion
">Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic environments where your skills and expertise can make a real impact?
">This is an exciting opportunity to join our team as a Senior Experience Champion. As a key member of our Leadership Team, you will be the face of our branch, empowering customers, driving business success, and growing your career in a supportive and forward-thinking environment.
">Key Responsibilities:
">- Deliver exceptional face-to-face and over-the-phone service, guiding customers through their financial journeys with expert advice.
- Resolve queries swiftly while upholding the highest standards of professionalism and compliance.
- Drive business growth by spotting opportunities to expand our reach, leading in-branch promotions, engaging with the local community, and converting prospects into loyal customers.
- Strengthen relationships by building trust and rapport with our customers, ensuring their loyalty and satisfaction while expanding their use of our products and services.
- Keep operations smooth by supporting efficient branch operations, from cash management to ATM/SSBM maintenance, and rotating seamlessly across roles to ensure flawless service.
- Champion sales success by assisting with sales campaigns, from planning to post-sale follow-up, and helping the team hit ambitious targets.
What We're Looking For:
">- Qualifications: A QFA or APA in Loans and Savings & Investments, with up-to-date CPD hours.
- Experience: Proven success in sales, customer service, or clerical roles within a regulated environment.
- Skills: Stellar communication, a customer-first mindset, and a knack for spotting and seizing sales opportunities.
- Attitude: Proactive, results-driven, and passionate about continuous learning and development.
Why Join Us?
">- Grow with us: Sponsorship for APA/QFA qualifications and education support to fuel your career growth.
- Thrive financially: Competitive pension plan, staff banking rates, and study leave to balance work and learning.
- Wellness matters: Access to wellness programs and mental health support because your well-being is our priority.
- Work-life balance: Monday to Friday shifts, no weekends.
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