Purchasing Specialist

We're seeking a skilled professional to support our channel team by implementing sales solutions that enhance the customer experience.

This role involves handling direct customer contact, providing order assistance and support, and communicating essential information to internal partners and end users.

• Handle direct customer contact via phone and email, including customer orders, quotations, and referrals.
• Sales order expediting.
• Communicate order, product, and policy information to internal partners and end users.
• Maintain awareness of production factors affecting scheduling and delivery of orders.
• Edit customer orders for accuracy and assign schedule dates.
• Review and coordinate changes to sales orders.
• Manage Compliance tasks related to customer orders, including EUS, Export License, Certificates of Origin, and TRAX.
• Provide After Market services, including processing customer complaints and managing databases.
• Maintenance of ERP system item records, including SKUs, BOMs, Routings, pricing, and Tariff Codes.
• Maintenance of Monthly Departmental Reviews as required by ISO Management.
• Management of Proforma Invoices, Credit Memos, and Staged Payments.
• Administration of office supplies and equipment.
• Assist in training.
• Perform any other ad-hoc duties as required by the business.

• High School diploma or equivalent.
• Customer service or sales experience in a technical area of a company.
• Must work well in a team environment.
• Able to maintain accurate records.
• Customer focused with knowledge of internal and external customer relationships.
• Good organizational skills and ability to handle multiple tasks.
• Foreign language skills desirable.
• Ability to provide direction and establish priorities for less experienced team members.
• Ability to successfully provide feedback and support to less experienced team members.

• Proficient with Microsoft Office products, including Outlook, Teams, Word, and Excel.
• Solid understanding of database software.
• Intermediate proficiency with Adobe Acrobat and CRM software.
• Experience with enterprise resource planning software, preferably JDE, desired.

• Experience within an office environment and manufacturing complex.
• Attention to detail – Right first time.
• General manufacturing, warehouse, and office environment.

• Ability to effectively communicate with employees at all levels of the organization.