
Resolving Financial Difficulties Professional
2 weeks ago
We are seeking a highly skilled professional to join our team as a Debt Resolution Specialist.
Key Responsibilities:- Leverage expertise in procedures around Provision 28, 29, 45 and 47 of the CCMA to drive results.
- Develop and grow knowledge of CPC accounts and rent receiver appointments to enhance customer relationships.
- Negotiate with customers to prevent legal proceedings and deliver exceptional customer service.
- Manage incoming calls and maintain effective communication with branches, authorized parties, and regulatory bodies.
- Ensure adherence to credit policies, risk mitigation strategies, and regulatory requirements.
- Handle mortgage restructuring queries within company policy and regulatory frameworks.
- Efficiently handle telephony activity, updating customer information and logging complaints on relevant systems.
- Prior experience in debt resolution is desirable.
- Effective call handling skills to provide professional service while showing empathy for customers facing financial difficulties.
- Detailed understanding of relevant legislation, including the Code of Conduct on Mortgage Arrears, Consumer Protection Code 2012, and Minimum Competency Code.
- APA/QFA certification to discuss product information and offer forbearance options.
- Previous experience in a controlled function role, such as APA, is preferred.
- Excellent PC skills, including database management, Word, Excel, and Outlook.
Applicants should submit their CV along with a cover letter detailing their relevant experience and qualifications.
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Financial Support Professional
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Financial Data Specialist
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Financial Transaction Coordinator
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Chief Financial Professional
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Strategic Financial Professional
4 days ago
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Financial Operations Specialist
2 weeks ago
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Chief Financial Officer
1 week ago
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Financial Manager
2 weeks ago
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