Financial Claims Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeAdvisor Full time €40,000 - €52,000
Claims Advisor Job Overview

This role involves handling salary protection, specified illness and death claims efficiently, effectively, compliantly and with a customer-first ethos in mind. The successful candidate will provide valuable support and assistance to customers dealing with vulnerable situations and difficult circumstances.

Key Responsibilities
  • Provide information to customers in a professional and timely manner regarding their claim eligibility.
  • Advise and update customers on the process, progress, cover, benefits, and premiums related to their claim.
  • Ensure that information provided to customers and third parties is correct, clear, complete, and up-to-date by consulting relevant data sources.
  • Process incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulations.
  • Review claims proactively to determine actions and steps to progress and follow up with relevant parties accordingly.
  • Handle complaints and ensure escalation where appropriate.
Required Skills and Qualifications
  • A minimum of one year's experience in a customer-facing role, preferably within the financial services industry.
  • Ideal qualifications include working towards a QFA qualification - Life, Regulations and Pensions desirable.
  • Track record of achieving/surpassing quotas/targets.
  • Ability to handle complaint-type calls from customers with empathy.
  • Strong PC and Microsoft skills.
  • Organisational skills.
  • Time Management skills with the ability to work to tight deadlines.
Benefits and Opportunities
  • Flexible working from home options.

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