Claims Advisor

Who We Are
At Cornmarket, we look after the financial wellbeing of public servants and their families.
We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.
Role Purpose
We are looking for a Claims Advisor to join our Group Protection Claims Team.
In this role, the Claims Advisor will be responsible for handling salary protection, specified illness and death claims in a manner which is efficient, effective, compliant and with a customer first ethos in mind.
The role holder will also be a proficient administrator with excellent time management and organisational skills.
Claims Advisors provide valuable support and assistance to Cornmarket's customers.
This role will involve dealing with vulnerable customers and difficult circumstances which requires empathy, compassion, and consideration.
Stakeholder management is an important aspect of this role, as Claims Advisors are required to communicate daily with our internal departments and external stakeholders, including insurance companies, employers, and unions, on various claims related queries.
What We Can Offer You
Flexible working from home options as part of our Cornmarket Flex ways of working
Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)
Annual leave (increases based on service)
Flexi leave (option to take additional annual leave)
Attractive & flexible pension contribution rates
Health insurance or wellness subsidy
Fully paid family leave types (maternity/paternity/surrogacy)
Performance based bonus/commission
Income protection
Life cover
Discounts on financial products
Comprehensive health & wellbeing programme
Employee Assistance Programme
Active Sports & Social Club
Accountabilities of the Role
Provide information to customers in a professional and timely manner regarding the eligibility of their claim
Advise and update customers on the process, progress, cover, benefits, and premiums related to their claim
Ensure that information provided to customers and third parties is correct, clear, complete, and up to date by consulting the relevant data sources
Process incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulations
Review claims proactively to determine what actions and steps can be taken to progress and follow up with the relevant parties accordingly
Handle complaints and ensure escalation where appropriate
Achieve personal and team targets and objectives
Contribute to team projects including new systems testing, updating of processes and procedures
Comply with risk control and regulatory requirements that are relevant to this role
Maintain commercial awareness relevant to this role
Skills & Knowledge Required
A minimum of 1 years' experience in a customer facing role, preferably within the financial services industry
Ideally working towards a QFA qualification - Life, Regulations and Pensions desirable
Track record of achieving/surpassing quotas/targets
Ability to handle complaint type calls from customers with empathy
Strong PC and Microsoft skills
Organisational skills
Time Management skills with the ability to work to tight deadlines
Resourcefulness
Ambition and drive for results
Knowledge of risk control & regulatory environment
Commercial awareness
Behavioural Competencies Required
Empathetic, understanding and patient
Emotionally intelligent
Resilient and flexible
Quality and customer focused
Enthusiastic with a positive attitude towards challenges and change
Compliant – must have the ability to follow procedures
Approachable team player that collaborates with and supports other team members promoting team spirit
Strong communication skills
Listening – hearing and understanding the clients queries and empathising where relevant
Verbal communication– articulate complicated information clearly and accurately
Written communication– transfer information concisely and accurately
Controlled Function
This role is a 'controlled function' as defined by the Central Bank Reform Act 2010 Regulations 2011.
Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank.
This requires the company to complete prescribed due diligence to assess the appointee's fitness and probity.
Equal Opportunities & Data Privacy Notice
Cornmarket
is committed to building an inclusive workplace environment, We're proud to be an equal opportunity employer, striving to create a welcoming environment.
All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, martial status, membership of the Traveller Community, national origin, race, religion, sexual orientation.
We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.
To request an accommodation, please contact our Talent Acquisition Team.
To review our data use practices, visit our Recruitment Data Privacy Notice.
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