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Dynamic Support Expert
2 weeks ago
We are seeking a skilled Support Consultant to join our team. The successful candidate will be responsible for providing high-quality support to our customers, ensuring that their issues are resolved efficiently and effectively.
As a Support Consultant, you will work closely with our development and business teams to resolve customer queries, manage support tickets, and collaborate on Quality Assurance activities.
Key Responsibilities:
- Respond to customer support queries via online portal and telephone
- Manage and prioritize support tickets according to Service Level Agreements
- Research and resolve issues, documenting case resolutions
- Escalate queries to Development and Business Consultants as needed
- Apply accounting and business process knowledge to resolve client inquiries
Requirements:
- 1-2 years of experience in application support, particularly ERP/CRM software
- Experience with CRM software such as Dynamics 365
- Knowledge of Azure DevOps and Agile methodologies
Benefits:
- Competitive salary based on experience
- Bonus structure
- Pension scheme
- Work-related training and learning opportunities
- Career progression into senior support, development, or consultancy roles