
Customer Service Professional
2 days ago
The ideal candidate will play a crucial role in driving the best possible user experience through process improvement, order management, and problem-solving.
This fast-paced environment requires a growth mindset, a willingness to learn new skills, and a customer service mentality. You will interact with buyers and sellers, resolve customer issues, and become an expert in our product, processes, and systems.
Key Responsibilities:- Interact with customers with a customer-first attitude
- Resolve customer complaints regarding payments, orders, shipments, and general questions
- Become an expert in our product, processes, and systems
- Collaborate with other departments to troubleshoot, research, and resolve open questions
- At least 2 years of support experience handling email and/or chat services
- Availability on weekends is required
- Fluency in English and German, with a deep understanding of the DACH market
- Knowledge of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk or Intercom
- Proactive problem-solver and process-improver
We offer a flexible time off policy, health insurance options, work-from-home support, and opportunities for professional growth and development.
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