Tech Solutions Specialist

As an IT Engineer, you will be responsible for providing technical support and services to our clients. Your primary goal will be to deliver high-quality IT solutions that meet the needs of our clients.

Key responsibilities include:

1. Responding promptly to support tickets via phone, email, or CRM system
2. Troubleshooting, resolving, and documenting technical issues across Windows, Google Workspace, and networked environments
3. Installing, configuring, and maintaining hardware, operating systems, software, and peripherals
4. Monitoring and maintaining on-prem and cloud-hosted servers (e.g., Hyper-V, Azure)
5. Delivering small-scale IT projects (e.g., network upgrades, server replacements) in collaboration with senior technical staff
6. Providing technical input and support for client onboarding processes and solution design
7. Maintaining accurate technical documentation and participating in quality assurance processes (ISO 9001)

We are looking for a highly skilled and experienced IT Engineer who has a minimum of 2 years' experience in a similar role. The ideal candidate will have:

• Confident working across Microsoft 365 (Admin Centre, Teams, SharePoint, OneDrive) and Google Workspace environments
• Familiarity with IP networks, switching, VLANs, and DNS/DHCP principles
• Hands-on experience with Windows Server, Hyper-V, Intune, and Azure
• Excellent interpersonal and communication skills – comfortable working with teachers, principals, and school ICT coordinators
• Self-starter with strong time management and a desire to deliver quality outcomes

As an IT Engineer, you can expect a competitive salary range of €35,000 - €45,000 per annum (depending on experience), plus expenses and training opportunities.

Additional benefits include:

• Company vehicle, laptop, mobile phone, and home-office setup provided
• Access to training, mentoring, and support for professional development