Customer Experience Coordinator
2 days ago
Fannin Limited is a leading provider of medical devices, pharmaceuticals, and diagnostic products to the healthcare sector. Our company's heritage dates back to 1829, and we have a proven track record in medical supplies and pharmaceutical distribution.
The Role:
We are seeking a Customer Services Administrator to join our team at Aerodrome Business Park in Rathcoole, Co. Dublin. As a key member of our Community Care Services team, you will be responsible for ensuring excellent customer service and resolving queries efficiently.
Key Responsibilities:
* Dealing with internal and external customer enquiries and requests
* Accepting and entering customer orders
* Scheduling orders for delivery or collection
* Liaising with drivers to ensure timely delivery of product to customers
* Completing deliveries and collections on the system
* Monitoring and issuing stock to backorders
* Assigning calls to repair technicians
* Logging and managing PPM schedule for HSE equipment
Requirements:
* Two years' experience in a similar role, ideally in a Service environment
* Working knowledge of SAP
* IT literate
* Flexible, hardworking, and enjoy working with people
* Articulate, courteous, with a friendly telephone manner
* Ability to work well under pressure while adhering to strict deadlines
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Customer Experience Coordinator
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