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Technical Support Professional

1 week ago


Dublin, Dublin City, Ireland Amazon Full time

Amazon Web Services is the market leader in cloud technology, and as a member of our Support team, you will play a key role in delivering exceptional customer experiences. As a Cloud Support Engineer, you will work closely with customers to understand their needs and provide tailored solutions using our comprehensive range of cloud services.

About the Role

You will be responsible for monitoring and troubleshooting complex technical issues related to OS Administration (Linux/Windows), Network Essentials (TCP/IP), and Internet Fundamentals. You will also act as a 'Cloud Ambassador' across all cloud products, providing customers with the necessary tools and tactics to succeed.

Requirements
  • Fluency in French
  • Bachelor's degree or equivalent experience in Technical Customer Service
  • Strong analytical skills and ability to troubleshoot complex technical issues