Injury and Liability Claims Specialist

5 hours ago

Galway, Galway, Ireland beBeeClaims Full time €40,000 - €70,000
Liability Claims Handler

We are seeking a highly skilled Liability Claims Handler to join our team. As a Liability Claims Handler, you will be involved in handling injury or liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives.

Key Responsibilities:
  • Manage a portfolio of cases to ensure each case is reserved appropriately in line with the company's case reserving methodology.
  • Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • Refer claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
  • Assess claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimise leakage and protect the interests of the business.
  • Manage customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
  • Organise and use approved internal and/or external suppliers to drive proactive settlement of claims.
  • Help and contribute towards the development of less experienced colleagues to raise standards and expertise across the team.
  • Contribute to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
  • Support Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.
  • Work always within your individual claims handling license.
  • Achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics.
  • Identify and maximise opportunities for the profitable development of the business through involvement in new business pitches.
  • Have a full understanding of relevant legislation and market agreements/developments.
  • Adhere to Claims Best Practice.
Requirements:
  • CIP/ACII preferred or other recognised qualifications.
  • 2/3 years experience in Injury & Liability Claims.
  • Knowledge of local market.
  • Working always within your individual claims handling license.
  • Customer service experience in financial services industry.
  • Excellent communications skills.

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