Insurance Damage Resolution Specialist

1 day ago

Galway, Galway, Ireland beBeeClaims Full time €63,521 - €84,422
Injury Claims Handler

We are expanding our Motor Injury Team in Galway and seeking a skilled Injury Claims Handler to join us.

This role involves handling Injury or Liability cases, assessing information about a claim, implementing the appropriate strategy, managing customer interactions, and liaising with suppliers to proactively bring a claim to the right conclusion.

Key Responsibilities:
  • Manage a portfolio of cases to ensure each case is reserved appropriately in line with established standards, procedures, and guidance provided.
  • Proactively manage a portfolio of cases to achieve settlement, within designated personal authority level, in line with established standards, procedures, and guidance provided.
  • Refer claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
  • Assess claims against relevant criteria and experience to identify actual or potential issues and involve others as appropriate to minimise leakage and protect the interests of the business.
  • Manage customer interactions in an efficient, courteous, and timely manner in order to deliver high standards of customer satisfaction.
  • Organise and use approved internal and/or external suppliers to drive proactive settlement of claims.
  • Help and contribute towards the development of less experienced colleagues to raise standards and expertise across the team.
Required Skills and Qualifications:
  • CIP/ACII preferred or other recognised qualifications.
  • 2/3 years experience in Injury & Liability Claims.
  • Knowledge of local market.
  • Working always within your individual claims handling license.
  • Customer service experience in financial services industry.
  • Excellent communications skills.
Benefits:
  • Work from home options available.
  • Opportunity to work in a dynamic and growing insurance company.
  • Competitive salary and benefits package.
Others:

The role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles. If this role is defined as a 'controlled function' by the Central Bank Reform Act 2010 Regulations 2011, any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

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