Customer Solutions Expert

2 weeks ago

Limerick, Limerick, Ireland beBeeDelivery Full time €75,000 - €90,000

As a key member of our delivery team, you will own the end-to-end delivery of SaaS solutions, ensuring customers achieve value rapidly and consistently.

About the Role

The Customer Delivery Manager is critical to our reputation for excellence and customer retention.

Main Responsibilities
  • Implementation & Project Management
  • Lead end-to-end SaaS implementations, ensuring on-time, on-budget, and on-scope delivery.
  • Manage multiple concurrent customer deployments, prioritizing based on impact and complexity.
  • Define and optimize onboarding workflows, including data migration, integrations, and user training.
  • Proactively identify and mitigate risks, escalating issues to internal teams when needed.
    • Stakeholder & Cross-Functional Leadership
    • Serve as the primary point of contact for customers during implementation, building trust and managing expectations.
    • Collaborate with Sales, Product, and Engineering to align deliverables with customer requirements.
    • Advocate for customer needs internally, providing actionable feedback to improve product and processes.
      • Adoption & Success Enablement
      • Drive customer adoption by delivering tailored training and best practices.
      • Establish and monitor KPIs (e.g., time-to-value, adoption rates) to measure delivery success.
      • Develop reusable assets (playbooks, documentation) to scale delivery efficiency.
        • Tools & Process Excellence
        • Leverage project management tools to track progress and communicate updates.
        • Utilize CRM platforms to document customer interactions and outcomes.
        • Continuously refine delivery methodologies, incorporating Agile or Lean principles where applicable.
        Required Skills & Experience
        • 5+ years in SaaS customer delivery, implementation, or technical project management.
        • Strong familiarity with project management frameworks and tools.
        • Exceptional stakeholder management skills, with the ability to navigate enterprise-level customer dynamics.
        • Analytical mindset with experience defining and tracking success metrics.
        • Technical aptitude to collaborate with Engineering teams.
        Nice-to-Have
        • Certifications like PMP, PRINCE2, or Scrum Master.
        • Experience in fleet management, telematics, or logistics SaaS.
        • Knowledge of change management methodologies.

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