Patient Services Representative

6 days ago


Dublin, Dublin City, Ireland Spectrum Health Full time

We are seeking a highly skilled and motivated Medical Office Coordinator to join our team at Spectrum Health. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our medical services.

Key Responsibilities:
  • Fulfill customer bookings, payments, rescheduling and cancellations for both GP and Allied Health consultations.
  • Support our clinicians in the office, greet patients and visitors in a friendly and professional manner, and assist with inquiries, appointment scheduling, and the registration process.
  • Collect and verify patient demographic and insurance information during the registration process and update electronic medical records accordingly.
  • Verify patient insurance coverage, obtain pre-authorisations as needed, and assist patients with understanding their insurance benefits and coverage options.
  • Assist patients with billing inquiries, explain charges and payment options, process payments, and coordinate financial arrangements as necessary.
Requirements:
  • Prior experience in a customer service or healthcare support role preferred.
  • Strong communication and interpersonal skills, with the ability to interact effectively with patients, clinicians and third parties.
  • Excellent organisational and multitasking abilities, with attention to detail and accuracy.
  • Proficiency in using computerised systems for scheduling, billing, and electronic medical records.
  • Ability to work independently as well as part of a team in a fast-paced environment.


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