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Claims Support Specialist

2 weeks ago

County Dublin, Ireland Sedgwick Claims Management Services Ltd Full time

Sedgwick Claims Management Services Ltd is a leading global provider of technology-enabled risk, benefits and integrated business solutions.

We strive to deliver high standards of customer satisfaction by providing a quality service to our clients and policyholders.

The role of the Claims Support is to provide effective cover and assistance to the Team Leader and to assist claim handlers in ensuring that all SLAs are met for both clients and policyholders.

Key responsibilities include:

  • First contact calls for new claim notifications
  • Assist claim handlers to ensure that all SLAs are met for both clients and policyholders
  • Action client and policyholder correspondence in a timely manner
  • Assist Team Leader in adhoc projects requested from clients

A strong working knowledge of policy terms and conditions is essential for this role.

Qualifications/skills required:

  • Excellent customer service experience and skills
  • High level of proficiency in Word, Excel, and PowerPoint
  • High level interpersonal and communication (verbal/written) skills
  • Effective time management
  • Strong organizational and accuracy skills with attention to detail