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Loss Claims Handler

1 week ago

Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

About the Role

We are seeking a Property Damage Professional to join our team in Ireland.

In this role, you will be responsible for managing a portfolio of property claims of varying complexity.

Key responsibilities include applying policy cover, terms, and conditions, preparing reports on claims under investigation, and arranging interim payments and settlements.

You will also be responsible for identifying suspect or fraudulent claims and dealing with them in accordance with fraud guidelines.

Additionally, you will record and resolve customer complaints.

Key Responsibilities
  • Claimant relationship management & Third-party relationship management – ensuring continuity of contact and arranging appointments
  • Processing and actioning mail and claim-related documentation
  • In collaboration with claims support colleagues, conducting necessary pre-site inspection investigations and entering results and updates on the electronic file system
  • Based on a comprehensive grasp of the case and liaising with claim support colleagues, communicating an action plan to the claimant and/or third parties – specifying actions, time frames, and deadlines
  • Proactive management of a portfolio of property claims of varying complexity
  • Applying policy cover, terms and conditions
  • Preparing reports on the claim under investigation
  • Arranging interim payments, examining costs and achieving a settlement
  • Identifying suspect or fraudulent claims and dealing with the same in accordance with fraud guidelines
  • Recording and resolving customer complaints