Financial Services Technology Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €45,000 - €60,000

Job Title: Technical Support Specialist

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Job Description:

We are seeking a highly skilled Technical Support Specialist to join our EMEA Application Management team. As a key member of the team, you will play a vital role in ensuring the seamless operation of critical business applications that underpin the Lending business.

You will be responsible for maintaining the reliability of key business applications used by the Lending division. This includes performing comprehensive system checks to guarantee that all platforms are ready for use by business teams, responding promptly to incidents reported via ServiceNow, and collaborating with colleagues across locations to foster a collaborative approach to problem-solving.

As a Technical Support Specialist, you will also participate in change management processes, liaise with vendors for software updates or escalations, contribute to testing new enhancements, and keep meticulous records of all activities. You will follow ITIL-aligned procedures and leverage tools like Jira for sprint planning to drive operational excellence while supporting ongoing improvements across the Lease Finance technology landscape.

Requirements:

  • Familiarity with vendor-supplied platforms like Alfa v6/LEAF and internally developed solutions powered by SQL
  • Ability to apply analytical thinking when evaluating complex technical issues
  • Experience working in a fast-paced environment with multiple priorities and deadlines
  • Strong communication and interpersonal skills, with ability to build strong relationships with stakeholders
  • ITIL frameworks knowledge and certification is a plus

Benefits:

This is an excellent opportunity to work in a close-knit, supportive team and engage directly with product owners and business users. You will have exposure to industry-leading platforms and bespoke data warehouse solutions, providing an excellent platform for career growth within financial services technology.

Flexible working opportunities and ongoing training are available to help you develop your skills further. We offer a highly professional environment where your technical expertise and interpersonal skills will be valued, and where you can make a tangible impact on daily operations.

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