Key Business Operations Role Available

6 days ago

Dublin, Dublin City, Ireland beBeeAnalyst Full time €96,000 - €121,946
Business Operations Analyst Job Description

We are seeking a highly analytical and detail-oriented Business Operations Analyst to join our team. As a Business Operations Analyst, you will play a key role in driving business growth and improving operational efficiency.

  1. Analyze and determine key insights from key business drivers, trends, and operating metrics.
  2. Partner with finance and other strategy & ops functions on annual financial planning, including setting CS performance targets (Churn, Retention ACV, GRR).
  3. Track performance vs plan throughout the year, highlighting key variances and recommending corrective actions.
  4. Design, build, and maintain forecasting models for predicting churn and retention ACV, leveraging customer data, historical trends, and leading indicators.
  5. Support dashboard and executive report creation to monitor CS metrics, adoption, retention, engagement, and program outcomes.
  6. Conduct deep-dive analyses into customer behaviors, churn risks, and growth drivers, supporting data-driven decision-making.
  7. Translate data into insights gathering and synthesizing relevant data, leading analyses and supporting the development of final recommendations to the CS Strategy & Operations leadership and the broader strategy & ops organization.
  8. Support the annual strategic planning process that defines the GTM strategy, segmentation, headcount, and quotas.
Required Skills and Qualifications
  • 5+ years of analytical experience in management consulting, investment banking, or strategy and operations roles.
  • BA/BS degree or equivalent work experience.
  • Comfortable with large datasets.
  • Technical expertise in SQL/Snowflake, Tableau, and Salesforce.
  • Experience working closely with senior leaders.
  • Strong understanding of SaaS business models and go-to-market principles.
  • Effective, clear, and concise verbal and written communication skills.
  • Comfortable and flexible working in a fast-paced environment.
  • Results-driven, self-motivated, and able to work independently.
  • High degree of intellectual curiosity and self confidence.
About Our Company

We are committed to building trust and making the world more agreeable for our employees, customers, and communities. You can count on us to listen, be honest, and try our best to do what's right, every day.

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