Transformation Lead

1 week ago


Dublin, Dublin City, Ireland Ryanair Ltd. Full time

Ryanair Ltd. is a leading airline group with ambitious plans to grow to over 800 aircraft and 300 million guests per year within the next decade.

This role offers an excellent opportunity for a skilled Programme Manager – Business Transformation to join our Customer Service Department and lead a team of system experts and business analysts in designing and delivering automation solutions.

Key Responsibilities:

  • Project management of all activities currently performed by the transformation and digital design team
  • Systems design and innovation, systems optimisation, MIS/BI reporting and business insight
  • Automation of every CS task and implementation of a new intelligent telephony platform leveraging AI to reduce dependency on contact centre agents

The successful candidate will work collaboratively with colleagues across the business to understand needs and demands from other functions that may benefit from the experience of CS in Operational Transformations capabilities.



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