Senior Technical Solutions Specialist

1 week ago

Meath Hill, Ireland beBeeTechnical Full time €55,000 - €90,000
Job Overview

The IT Systems Analyst role involves working with both internal teams and external application vendors to ensure smooth operations across our systems.

This is a pivotal link between business stakeholders and technology solutions, ensuring the system is optimised, reliable, and aligned with business objectives. The role is responsible for the analysis, support, and continuous improvement of core business applications, managing the vendor landscape, and delivering technical projects that enhance operational efficiency.

Key Responsibilities
  • Elicit and analyse business needs to define requirements and support the successful rollout of IT projects, system upgrades, and process improvements.
  • Identify opportunities for new systems to automate and improve processes and explore opportunities for appropriate use of AI.
  • Act as the primary liaison for software vendors, maintaining oversight of all issues, service performance, and product enhancement requests, ensuring value for money and quality of service.
  • Provide advanced support for core business systems, including problem investigation, resolution, user access management, data uploads, and environment restores.
  • Plan, coordinate, and execute unit and user acceptance testing (UAT). Support the deployment of new systems and updates into the production environment.
  • Manage the end-to-end change process for applications, including communication, impact assessment, documentation, and securing business sign-off.
  • Develop and maintain accurate, up-to-date system documentation, process maps, and training materials for both the IT team and end-users.
Requirements
  • A third-level qualification in IT, Computer Science, Business Information Systems, or a related field.
  • Demonstrable experience in supporting the implementation, upgrade, and maintenance of enterprise applications.
  • A proven background of working in a cross-functional, multi-site environment.
  • Practical experience with incident, change, and problem management processes (ITIL).
  • Experience in creating and maintaining comprehensive technical and process documentation.
Desirable Skills and Qualities
  • Expertise in eliciting, analysing, and documenting business and system requirements.
  • Proven skill in managing third-party vendors, monitoring SLAs, and facilitating issue escalation and resolution.
  • Proficiency in supporting projects through the entire lifecycle using Agile/Scrum methodologies.
  • Exceptional verbal and written communication skills, with a demonstrated ability to build trust and collaborate effectively with both technical and non-technical stakeholders at all levels.
  • Strong analytical and root-cause analysis abilities to troubleshoot defects and implement effective solutions.
Personal Attributes
  • Ambitious, self-motivated, and performance-focused with a solution-oriented mindset.
  • Possesses strong interpersonal skills with a natural ability to build productive, trusting relationships with colleagues and stakeholders at all levels.
  • Meticulously organised with an unwavering attention to detail.
How To Apply

If you are excited by this opportunity and would like to take on the challenge, we would love to hear from you. You can submit your CV and cover letter through our website.

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