Technical Onboarding Specialist

4 days ago


Dublin, Dublin City, Ireland Cross Border Talents Full time
Company Overview: At Cross Border Talents, we're driven by a passion for helping businesses thrive in an increasingly interconnected world. Our team is dedicated to providing exceptional client experiences that drive growth and success.

Job Description: We're seeking a highly skilled Technical Onboarding Specialist to join our Dublin-based team. In this role, you'll lead the technical onboarding process for new clients, ensuring seamless integration of our products with their existing systems. Your expertise will be essential in delivering top-notch client support and fostering long-term relationships.

Your Key Responsibilities:
  1. Develop and implement customized onboarding plans to meet client needs.
  2. Provide expert technical guidance to clients, ensuring successful product adoption.
  3. Foster strong relationships with clients, acting as a trusted advisor throughout their journey with us.
  4. Work closely with cross-functional teams to create high-quality resources for onboarding and troubleshoot as needed.

Required Skills and Qualifications: To succeed in this role, you'll need:
  1. At least 2 years of experience in account management, client-facing technical support, or similar roles, preferably within SaaS, IT services, or online marketplace industries.
  2. C2 or fluent French language skills, with excellent proficiency in English.
  3. Strong project management, analytical, and communication skills, with the ability to interpret data and drive decision-making.

Benefits: As a valued member of our team, you can expect a rewarding package that includes competitive salary, bonuses based on performance, and access to guidance and tools for professional growth. Join us in shaping the future of global business partnerships.

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