Hotel Front Desk Supervisor
2 weeks ago
Welcome to the role of Hotel Front Desk Supervisor at TN Ireland In this exciting position, you will be responsible for leading a team of front office staff to deliver exceptional customer service and ensure smooth day-to-day operations.
This role involves managing front desk staff, coordinating guest services, and handling administrative duties to support the overall operation of the hotel. You will also be responsible for implementing standard operating procedures (SOPs) for front office functions and ensuring team adherence to SOPs.
In addition to these responsibilities, you will monitor and manage the front office budget, including staffing, supplies, and other operational costs. You will also prepare reports on revenue, occupancy, and other key performance indicators.
To excel in this role, you should have excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management. You should also be proactive, organized, and able to prioritize tasks effectively.
Key Responsibilities:
- Supervise Front Office Staff: Supervise and lead front office staff, including receptionists, concierge, bell staff, and guest relations officers. Schedule shifts, assign tasks, and ensure adequate staffing levels. Conduct regular team meetings to communicate hotel policies, new procedures, and performance expectations.
- Manage Room Availability: Manage room assignments and monitor room availability, working closely with housekeeping to ensure readiness. Handle cash, credit, and other payment methods, balancing the front office cash flow and managing petty cash.
- Implement Standard Operating Procedures: Implement standard operating procedures (SOPs) for front office functions and ensure team adherence to SOPs. Monitor and manage the front office budget, including staffing, supplies, and other operational costs.
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