Front Desk Lead

5 days ago


Dublin, Dublin City, Ireland Iveagh Garden Hotel Full time
Key Responsibilities

As a Night Supervisor at the Iveagh Garden Hotel, your key responsibilities will include:

* Serving as the primary point of contact for guests and staff during the night shift

* Overseeing all hotel operations to ensure guest satisfaction, safety, and smooth running of services

* Managing front desk duties, including check-in, check-out, and handling guest inquiries

* Addressing and resolving guest complaints or issues professionally and efficiently

* Completing financial and administrative tasks accurately, including nightly audits and reporting

* Supervising and supporting night staff to ensure high performance and adherence to hotel standards

Required Skills and Qualifications

To succeed as a Night Supervisor, you will need:

* Previous experience in a reception or front office role within the hospitality industry

* Strong leadership, organizational, and problem-solving skills

* Excellent communication and interpersonal abilities

* Ability to remain calm and professional in challenging situations

* Proficiency in hotel management software and front desk systems

Benefits

We offer a competitive salary, opportunities for career growth and professional development, a supportive and team-oriented work environment, and a comprehensive training program to ensure success in this role.

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