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Customer Service Experts

3 weeks ago

Galway, Galway, Ireland Capita Full time
Customer Service Experts

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Expert. As the voice of our company, you will be at the forefront of delivering exceptional customer experiences.

You will handle a variety of customer inquiries with professionalism and care, ensuring every interaction leaves a positive impression. This role requires a strong ability to work independently, think critically, and make sound decisions in a fast-paced environment.

The successful candidate will have excellent written and spoken English skills, as well as proficiency in using various computer applications and software. They will be an attentive listener who can empathise with and adapt to different customer needs.

Key Responsibilities:

  • Deliver outstanding customer service by focusing on personalised solutions that meet each customer's unique needs.
  • Recognise vulnerable customers and adjust your approach to provide the necessary additional support.
  • Manage escalated customer queries with empathy and integrity, ensuring accurate logging of each interaction.
  • Address a diverse range of inquiries across various channels, including phone, email, and web chat.

What We're Looking For:

  • A strong background in customer service, preferably with experience in a similar role.
  • Excellent written and spoken English skills.
  • Proficiency in simultaneously using various computer applications and software.
  • An attentive listener who can empathise with and adapt to different customer needs.
  • A self-motivated individual who takes ownership of customer issues and ensures their resolution.
  • A positive and enthusiastic person who aligns with our vision of delivering excellent customer service every time.

What's in it for You?

  • A competitive starting salary.
  • Internal career progression and development opportunities – most of our management team started with us as Advisors.
  • 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays.
  • Life Assurance cover, covering x2 of your salary after qualifying period.
  • Access to the Capita Pension Scheme.
  • Access to our Employee Assistance Programme.
  • Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on.