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Retail Experience Associate

3 weeks ago

Mallow, Cork, Ireland beBeeEngagement Full time €1,400 - €2,800
Job Title:

Customer Engagement Specialist


About the Role:

This is a unique opportunity to join our team as a Customer Engagement Specialist. As a key member of our retail shop team, you will play a vital role in delivering outstanding hospitality and ensuring that every customer has an exceptional experience.


Key Responsibilities:
  • Assist customers with placing bets through various channels, including betting terminals, telephone services, and in-shop transactions.
  • Ensure excellent shop presentation standards to create an inviting atmosphere for customers.
  • Step up and guide operations in the absence of senior management to ensure smooth shop functioning.
  • Adapt to different situations while remaining customer-focused.
  • Meet social responsibility duties by adhering to established guidelines and regulations.

What We Offer:
  • Competitive salary with potential for increase after 12 months.
  • Overtime, Sundays, and bank holiday premiums.
  • Paid rest breaks.
  • Flexible work patterns.
  • Performance bonus and promotional rewards.
  • Family leave (maternity, paternity, adoptive, parental, and wedding leave).
  • Company Sharesave Scheme (discount on company shares).
  • Life cover and company pension.
  • Company sick pay.
  • Discounted health insurance.
  • Employee assistance programme (including free counselling sessions).
  • Financial wellbeing platform – NUDGE.
  • Company social events and group discount schemes.
  • Eyecare vouchers and cycle-to-work scheme.
  • Tax saver tickets (bus/rail).

Requirements:
  • Proactive and motivated individual with a results-driven mindset.
  • Ability to meet shop goals and targets.
  • Excellent customer-service orientation.
  • Willingness to learn; no prior industry experience required.
  • Strong communication and relationship-building skills.

Equality and Adjustments:

We strive to be an inclusive employer and encourage people from all backgrounds and ways of thinking to apply. If you need any adjustments to make this role work for you, please let us know and we'll see how we can accommodate them.