Experience Manager

1 day ago

The Municipal District of Carlow, Ireland beBeeCustomer Full time €80,000 - €100,000

Are you a seasoned professional with a passion for delivering exceptional customer experiences?

Job Overview

We are seeking a Customer Experience Manager to lead cross-functional teams in designing and delivering customer journeys that drive satisfaction, loyalty, and advocacy.

This role requires a strong analytical mindset, excellent communication skills, and the ability to facilitate collaboration between business and technical teams.

The ideal candidate will have experience analyzing customer feedback and performance data to inform strategic decisions and drive continuous improvement.

Key Responsibilities:

  • Lead the execution of strategic customer experience initiatives in partnership with business leaders.
  • Analyze customer feedback and performance data to drive metrics-based decision-making.
  • Facilitate journey mapping workshops and cross-functional planning to identify dependencies and remove blockers.
  • Develop and present CX dashboards, KPIs, and insights to senior leadership.
  • Collaborate across product, support, operations, and IT to implement customer-centric process enhancements.
  • Promote a consistent, aligned CX strategy across the organization.
  • Partner with CX leadership to highlight customer success stories and build advocacy programs.

Benefits:

  • Opportunity to work with a talented team of professionals.
  • Competitive salary and benefits package.
  • Professional development opportunities.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Experience with CX tools and methodologies.

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