Reception Manager

3 weeks ago

The Municipal District of Carlow, Ireland Talbot Hotel Carlow Full time
Overview

Talbot Hotel Carlow, part of the Talbot Collection are currently recruiting for an experienced Reception Manager to join our team. We are looking for an enthusiastic person with a passion for customer service. The Talbot Collection are one of the Best Places to Work in Hospitality 2024 as awarded by the Great Place to Work. Come experience it for yourself and join our team.

Responsibilities
  • Report to the General Manager and work five days out of seven, including varying shifts and weekends.
  • Manage day-to-day front desk operations to include check in/out, cash, reservations and guest queries, in line with department and hotel standards.
  • Ensure correct handling and charging of all daily business accounts and that reception staff are aware of correct procedures.
  • Provide exceptional friendly service to guests at all times to ensure an outstanding guest experience.
  • Ensure the reception team is competently trained and that standards and performance are monitored.
  • Maintain total product knowledge of the hotel, facilities, and Talbot Collection product offering.
  • Work closely with all departmental managers to ensure a pleasant guest experience.
  • Ensure complaints are dealt with promptly and effectively.
  • Balance and ensure payments are accurate.
  • Collaborate with the Revenue Manager to maximise sales, room occupancy and room rate.
Qualifications
  • 2-3 years of previous reception management experience, ideally in a 4/5 star hotel.
  • Friendly, welcoming attitude with a passion for customer service.
  • Experience with HotSoft or equivalent PMS.
  • Excellent attention to detail.
  • Proactive approach to selling.
What do we offer?
  • Complimentary Leisure Club Membership
  • Discounted Accommodation Rates
  • Life Insurance
  • Employee Counselling Line
  • Bike to Work Scheme
  • Pension Scheme

Talbot Hotel Carlow is an equal opportunities employer.


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