
Front Desk Team Lead
3 days ago
Senior Customer Service Representative
About the RoleWe are seeking an experienced and skilled professional to join our front office team as a Senior Customer Service Representative.
The ideal candidate will have a minimum of 2 years' experience in a similar role, preferably in a fast-paced hotel environment. As a senior member of our front office team, you will be responsible for assisting the Front Office Manager and supporting the efficient running of front office activities.
Main Responsibilities- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues promptly.
- Assist the Front Office Manager in ensuring the smooth operation of front office activities, including check-in/check-out, switchboard operations, and billing.
- Help train and develop existing and new staff through the use of Standard Operating Procedures (SOPs).
- Maintain knowledge of property facilities and processes, contributing to high-quality standards in customer service, selling techniques, and billing.
- 2+ years' experience in a reception/front of house role, ideally in a 4/5 star hotel.
- Previous work knowledge and experience with Hotsoft is highly desirable.
- Excellent communication and presentation skills are essential.
- Able to multitask and work effectively in a team.
Benefits: Competitive salary, opportunities for career growth and development, and a dynamic working environment.
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