
Reception Manager
11 hours ago
Job Overview:
The Reception Management RoleThis position is responsible for overseeing the reception area, ensuring seamless guest experiences, and delivering exceptional customer service.
- Main Responsibilities:
- Ensure a warm welcome to guests upon arrival, allocating rooms according to established procedures.
- Key Duties:
- Greet guests in a professional manner, using their names consistently.
- Manage reception floats accurately, maintaining transparency and accountability.
- Maintain work areas in a clean, safe, and organized state at all times.
- Process guest registrations efficiently, adhering to brand standards.
- Sales and Revenue:
- Be thoroughly familiar with company selling procedures and promotions to maximize sales opportunities.
- Offer relevant services to enhance guest satisfaction, such as dinner reservations and porter services.
- Communication and Teamwork:
- Foster effective communication with colleagues and guests, promoting a positive and respectful environment.
- Reporting and Administration:
- Provide accurate reports to departments as required, supporting data-driven decision-making.
- Handle reservations, cancellations, and no-shows in line with company policy, ensuring efficient operations.
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