Front Desk Operations Manager

6 days ago

Carlow, Ireland beBeeLeadership Full time €45 - €55

Key Responsibilities:

  • Manage front-desk operations, including check-in/check-out, cash handling, reservations, and guest inquiries.
  • E nsure accurate handling and charging of all daily business accounts.
  • Provide exceptional customer service at all times.
  • Train and monitor reception staff performance standards.
  • Collaborate with departmental managers for a seamless guest experience.
  • Address and resolve guest complaints promptly.
  • Work closely with the Revenue Manager to maximize sales and room occupancy.

Essential Skills & Qualifications:

  • Proven hospitality leadership experience.
  • Strong leadership and team management skills.
  • Excellent interpersonal and communication abilities.
  • Effective problem-solving and conflict-resolution skills.
  • Proficient in hotel management software and MS Office applications.

Benefits & Opportunities:

  • Ability to work under pressure while maintaining high service standards.
  • Ensure day-to-day operations align with departmental and hotel standards.

Leadership Attributes:

  • Responsible for overall hotel success.
  • Able to train and motivate reception staff.

For more information, please contact Sandra directly.

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