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Technical Service Representative
3 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team. This is an exceptional opportunity to grow your expertise and develop a long-term career in a collaborative environment.
Key Responsibilities:- Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
- Deliver first-line troubleshooting for customer issues by diagnosing problems and asking targeted questions to reach resolution.
- Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
- Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
- Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
- Identify and recommend process improvements to enhance team performance and customer satisfaction.
- Minimum of 1 year's experience in a customer-facing customer support role.
- Proven ability to deliver outstanding customer experiences while managing technical complaints.
- Fluency in German or Norwegian is essential.
