Customer Service Representative – Late Evening Shift

3 weeks ago

Galway, Galway, Ireland Cpl Healthcare Full time

Customer Service Representative – Late Evening Shift (5pm to 1am)
Our client, a Galway based healthcare business, seeks to hire a customer service representative.
This is a permanent role reporting to the customer service manager.
This is an on-site role.
This is a night shift position.
5pm to 1am working hours
.
This role will be Monday to Friday working hours.
Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City.
RESPONSIBILITIES:
·
Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
·
Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
·
Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
·
Provide clear guidance on company policies, promotions, and compensation plans.
·
Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
·
Process refunds, exchanges, and adjustments in accordance with company policies.
·
Accurately document customer interactions and escalate complex issues to the appropriate department.
·
Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
·
Represent the company in a professional, courteous, and knowledgeable manner.
·
Work collaboratively with other departments to ensure a seamless customer experience.
·
Follow company procedures and industry regulations to maintain compliance.
OTHER
·
Completes all company training and follows established policies and procedures.
·
Performs all other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
·
Native language speaker of one or more language.
·
Fluency in spoken and written English.
·
Previous experience in Customer Service, preferably in network marketing, direct sales.
·
Strong communications skills.
·
Excellent problem-solving skills and attention to detail.
·
Ability to work both independently and as part of a team.
·
Excellent telephone and customer service skills.
For more information, please contact
******
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