Evening Customer Service Agent
24 hours ago
Job Title: Evening Customer Support Representative
">- Key Responsibilities:
- • Respond to customer inquiries in a professional and timely manner.
- • Resolve issues related to orders, products, refunds, commissions, and accounts.
- • Manage product complaints, ensuring prompt and effective resolutions.
- • Provide detailed information on company policies, promotions, and compensation structures.
- • Stay updated on the company's products, business model, and compliance protocols.
- • Process refunds, exchanges, and adjustments according to established guidelines.
- • Record customer interactions accurately and escalate complex cases as needed.
- • Assist brand partners with navigating back-office systems and understanding their earnings and orders.
- • Represent the company in a knowledgeable, professional, and courteous manner.
- • Collaborate with other departments to provide a seamless experience for customers.
- • Adhere to company procedures and industry regulations to ensure compliance.
- • Complete all required training and adhere to established policies and procedures.
- • Perform other duties as assigned.
Requirements and Qualifications:
- Native speaker of one or more languages.
- Proficiency in both spoken and written English.
- Strong communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Exceptional telephone and customer service skills.
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