Evening Customer Service Role

2 weeks ago

Galway, Galway, Ireland beBeeCustomerService Full time €25,000 - €40,000
Job Title

Customer Service Representative Evening Shift

This role involves working in a customer-facing environment, providing assistance and support to customers via phone, email, and live chat.

You will be responsible for resolving customer complaints, answering product-related queries, and providing detailed information on company policies and promotions.

  • Respond promptly to customer inquiries
  • Resolve issues related to orders, products, refunds, commissions, and accounts
  • Manage product complaints, ensuring prompt and effective resolutions
  • Provide detailed information on company policies and promotions
  • Process refunds, exchanges, and adjustments
Key Responsibilities
  • Customer service and support
  • Issue resolution
  • Product knowledge
  • Communication skills
Requirements and Qualifications
  • Native speaker of one or more languages
  • Proficiency in spoken and written English
  • Strong communication and problem-solving skills
  • Excellent telephone and customer service skills
Benefits
  • Full-time employment
  • Opportunity to work with a variety of customers
  • Professional development and training
Additional Information
  • Entry-level position
  • Hybrid options available

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