Customer Service Representative

2 weeks ago

Galway, Galway, Ireland Cpl Healthcare Full time
Overview

Customer Service Representative – Galway – 17:00 to 01:00 Monday to Friday. We are looking for a motivated Customer Service Representative to join a growing team within the Network Marketing sector. As the first point of contact for both customers and brand partners, you will handle inquiries, address issues, and ensure a smooth and positive experience. Your responsibilities will include offering support on product information, order status, company policies, and compensation plans, all while maintaining a high level of professionalism and efficiency.

This position is based in Galway. You must be available for working hours which are 17:00 to 01:00 Monday to Friday. Hybrid options available.

Responsibilities
  • Respond promptly to customer and brand partner inquiries through phone, email, and live chat.
  • Resolve issues related to orders, products, refunds, commissions, and accounts.
  • Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.
  • Provide detailed information on company policies, promotions, and compensation structures.
  • Stay updated on the company's products, business model, and compliance protocols.
  • Process refunds, exchanges, and adjustments in line with company guidelines.
  • Record customer interactions accurately and escalate complex cases to the appropriate team.
  • Assist brand partners with navigating back-office systems and understanding their earnings and orders.
  • Represent the company in a knowledgeable, professional, and courteous manner.
  • Collaborate with other departments to provide a seamless experience for customers.
  • Adhere to company procedures and industry regulations to ensure compliance.
Additional Responsibilities
  • Complete all required training and adhere to established policies and procedures.
  • Carry out other duties as assigned.
Requirements and Qualifications
  • Native speaker of one or more languages.
  • Proficiency in both spoken and written English.
  • Strong communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Exceptional telephone and customer service skills.

Please apply today if you are interested or contact with an updated CV with any queries.

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