Customer Service Representative

2 days ago

Galway, Galway, Ireland beBeeCustomerService Full time €35,000 - €45,000

Job Title: Customer Service Representative

About the Role

We are seeking a highly skilled and motivated customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional service to our members, responding to their queries and requirements, and ensuring that their needs are met in a timely and professional manner.

Key Responsibilities
  • Greet members courteously and professionally deal with any queries and requirements
  • Make recommendations and provide solutions to members' requirements
  • Process a range of transactions at the counter, including foreign exchange
  • Run reports at the agreed frequency and perform reconciliations as required
  • Balance till/foreign exchange till on a daily basis in line with policy
  • Ensure compliance with all regulations and legislation requirements in all member interactions
Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • QFA certification or a commitment to pursue same
  • Strong focus on teamwork and collaboration to achieve results
  • Experience of providing high quality service to customers/members
  • Ability to maintain a positive, professional and empathetic tone in all dealings with members of the public
  • Flexibility and enthusiasm around the overall service provision
  • Strong interpersonal skills with an understanding of the importance of working as part of a team
  • Ability to provide consistently superior service to both staff and members
Benefits

As a customer service representative with our organization, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
Others

We are committed to providing a safe and inclusive work environment for all our employees. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.

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