customer service representative

6 days ago

Galway, Galway, Ireland Cpl Full time

CUSTOMER SERVICE REPRESENTATIVE - FRENCH

My client, a Galway based Health Technology industry, seeks to hire a customer service representative with a fluency in French.

This is a permanent role reporting to the customer service manager. This is an on-site role initially, with hybrid options may arise after probation period.

you will be the first point of contact for English and French speaking customers, delivering outstanding service and support through various channels, including phone, email and chat. Your primary responsibility will be to ensure customer satisfaction by resolving issues, answering questions, and guiding them through our products and services.

RESPONSIBILITIES:

Responding to customer questions/concerns via phone, email and live chat in an efficient and effective mannerHandle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.Assist customers with placing orders, returns, refunds or exchanges as per company policies.Collaborate with internal departments to resolve customer concerns effectively and efficiently.Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.Representing the company in a professional, courteous, and efficient mannerComplete documentation to in-house standards and be compliant with all in house procedures.Working in a safe manner at all times.Reporting to the Customer Service Team Leader.

REQUIREMENTS:

Fluency in spoken and written French & English is essentialMinimum 2 years' experience working in a Call Centre or Customer Service department.Excellent communications skills.Excellent telephone and customer service skills.Ability to work independently and as part of a team in a fast-paced environment.

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