Spanish Customer Service Representative

2 weeks ago

Galway, Galway, Ireland Cpl Full time

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Spanish Customer Service Representative, Galway

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Client:

Cpl

Location:

Galway, Ireland

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ea9ca761506e

Job Views:

9

Posted:

18.08.2025

Expiry Date:

02.10.2025

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Job Description:

SPANISH - CUSTOMER SERVICE REPRESENTATIVE

Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager.

This role will have hybrid working options after a probation period with the role being based in Galway City.

RESPONSIBILITIES:

  • Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
  • Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
  • Assist customers with placing orders, returns, refunds or exchanges as per company policies.
  • Collaborate with internal departments to resolve customer concerns effectively and efficiently.
  • Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
  • Representing the company in a professional, courteous, and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures.
  • Always working in a safe manner.
  • Reporting to the Customer Service Team Leader.

REQUIREMENTS:

  • Fluency in spoken and written Spanish & English.
  • Minimum 2 years' experience working in a Call Centre or Customer Service department.
  • Excellent communications skills.
  • Excellent telephone and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
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