Spanish Customer Service Representative

4 weeks ago

Galway, Galway, Ireland Cpl Resources - Galway Full time

SPANISH - CUSTOMER SERVICE REPRESENTATIVE Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager. This role will have hybrid working options after a probation period with the role being based in Galway City. RESPONSIBILITIES: Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates. Assist customers with placing orders, returns, refunds or exchanges as per company policies. Collaborate with internal departments to resolve customer concerns effectively and efficiently. Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures. Representing the company in a professional, courteous, and efficient manner Complete documentation to in-house standards and be compliant with all in house procedures. Always working in a safe manner. Reporting to the Customer Service Team Leader. REQUIREMENTS: Fluency in spoken and written Spanish & English. Minimum 2 years experience working in a Call Centre or Customer Service department. Excellent communications skills. Excellent telephone and customer service skills. Ability to work independently and as part of a team in a fast-paced environment. For more information, please contact Skills: friendly attention to detail good communication

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