
Training and Development Officer
3 days ago
Training and User Support Specialist
eir evo talent is looking for a Training and User Support Specialist to join our team. As a specialist, you will be responsible for creating and maintaining training materials, formatting documents, assisting with communications, and helping to improve user adoption of digital tools.
Key Responsibilities
- Training Material Development
- Develop high-quality training materials, including step-by-step guides, FAQs, and quick-reference materials.
- Format and update training documents, guides, and presentations to ensure consistency.
- Regularly review and update training content to reflect the latest system updates and features.
- Communication Support
- Collaborate with the team to develop effective communication plans, including email campaigns, intranet updates, and articles.
- Utilise various communication channels to reach a broad audience effectively.
- Training Delivery and Support
- Support the delivery of ICT training sessions, both in-person and online, to help users understand and apply new digital tools.
- Ensure all training materials are clear, accessible, and easy to follow for all user levels.
Requirements and Skills
- Excellent written, verbal, and communication abilities.
- Strong organisational and time-management skills.
- Ability to work independently.
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