Tech Lead

Job Description:

We are seeking a highly skilled and experienced Tech Lead to join our team. In this role, you will be responsible for managing vehicle in-fleeting/de-fleeting, GoCar branding, and access system installation, developing tracking procedures.

Key Responsibilities:

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• Execute all field vehicle tasks for GoCar and Direct to Car Fleet.">
• Oversee weekly technical tasks to maximize vehicle condition/uptime and minimize costs, adhering to budget and reporting adherence/downtime.">
• Assign daily technical and availability tasks to Europcar Fleet Operations as needed.">
• Partner with Europcar Fleet Operations and GoCar Growth Manager to find new parking.">
• Optimize operations using lean process concepts.">
• Supervise Tech area upkeep, maintenance, repair, and cleanliness.">
• Control Tech area stock, including stock take documentation.">
• Ensure top-level security for company fleet and assets.">
• Handle on-site Health & Safety for self and colleagues.">
• Work with on-street team to resolve remote issues and reduce downtime.">
• Address technical fleet-related customer service escalations.">
• Diagnose and validate fixes for deployed hardware, including fuel recording.">
• Identify trends/issues, recommend solutions to improve GoCar Fleet Tech, and provide weekly progress reports.">
• Pinpoint potential GoCar Fleet customer impact issues.">
• Develop and execute test plans/cases for hardware, firmware, and software based on requirements.">
• Collaborate with hardware/firmware teams to test new features/improvements for telematics units (e.g., Carvaloo, damage processes).">
• Contribute to product growth by validating future hardware/software.">
• Test web/mobile applications for end-to-end member experience, including manual functional, system integration, user acceptance, cross-browser, and security testing.">
• Track and report quality assurance metrics weekly.">
• Adhere to all company policies, procedures, and safety guidelines.">

Required Skills and Qualifications:

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• Proven experience in the automotive, installation, electrical, or service technician industry.">
• A team player with excellent communication and IT skills, including proficiency in Microsoft Excel and Word.">
• Previous direct management experience.">
• Excellent organizational and interpersonal skills.">
• Ability to work independently and take initiative.">
• Strong communication skills, both written and verbal.">
• Possession of a full, clean driving license.">

Benefits:

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• Competitive Salary.">
• Starting 22 holidays, increasing with length of service.">
• Medical refund scheme.">
• Enhanced statutory sick pay.">
• 1.5% employer matched Pension scheme.">
• Enhanced Maternity and Paternity benefits.">
• Access to Hubex benefits and discounts platform.">
• Life Assurance x2 basic salary.">
• Employee Assistance Programme.">
• Opportunities for career advancement and professional development.">
• Voluntary flu vaccination voucher.">
• Bike to Work Scheme.">

Why Choose Us?

We offer a working environment that nurtures your career ambitions. Everyone counts at our organization. We are building our operations for growth over the coming year. As part of a global organization, we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining our team will give you the opportunity to progress your career in the rental industry. We are committed to helping employees develop market-leading skills through ongoing training and development.

Equal Opportunities Employer:

We are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.

Our Vision:

We help to change the way you move.

Our Story:

We have been serving 5 million customers in more than 140 countries for over 75 years. Our vision remains the same while being more relevant and promising than ever, as we enter the usage and sharing economy era.