Technical Support Specialist

6 days ago


Dublin, Dublin City, Ireland Headhunt International Full time

Excellent Opportunities for Experienced Customer Service Professionals

Headhunt International provides exceptional opportunities for experienced customer service professionals to work with world-leading technology companies.

A great chance to experience working in the field of computer software, consumer electronics, personal computers, and online platforms, join our team to support customers effectively.

Key Responsibilities:
  1. Identify customers' needs and provide suitable solutions, including sales.
  2. Guide customers facing issues related to billing inquiries, handle transactions, and resolve inquiries promptly.
  3. Assist customers with placing orders and related issues.
  4. Respond to customers' inquiries and troubleshoot or escalate technical issues, assist with account issues.
  5. Follow standard diagnostic procedures focusing on handling frequently asked questions efficiently.
  6. Ensure every customer becomes a satisfied customer.
  7. Collaborate with colleagues to share ideas and solutions.
Requirements:
  • Fluent Slovak language skills.
  • Excellent communication skills.
  • Sales experience with consumer products and services is an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic person with matching communication skills.
  • A positive and adventurous attitude.
  • A willingness to learn and absorb knowledge and experience.
Benefits:
  1. Ongoing support for relocation to Greece, including flight tickets, accommodation, and house searching assistance.
  2. Competitive monthly salary plus two extra salaries per year.
  3. Healthcare benefits and numerous other discounts.
  4. Comprehensive training by certified instructors.
  5. Opportunities for professional growth and development.
  6. Special events, community initiatives, and social responsibility projects.
  7. Free online Greek language courses.
  8. State-of-the-art premises providing a great working environment with relaxing break areas.


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