Support Team Coordinator

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

About the Role:

We are currently hiring for an Estonian-speaking Community Operations Analyst. As a key member of our team, you will be responsible for investigating and resolving reported issues, enforcing client Terms of Use, and becoming knowledgeable about client products and community standards.

Main Responsibilities:

  • Investigate and resolve reported issues via our ticketing system, including requests for account support or potentially abusive content
  • Enforce client Terms of Use by monitoring reports of abuse on our site
  • Become knowledgeable about client products and community standards
  • Use market-specific knowledge and insights to find scalable solutions to improve community support
  • Analyse data to develop ways to enhance user experience
  • Evaluate trends and patterns and escalate issues outside company policy to the global team
  • Identify inefficiencies in workflows and suggest solutions

Requirements:

  • Fluent near-native level (C1-C2) of Estonian language in oral and written communication, with in-depth understanding of culture and social trends in the region
  • Advanced level of English (C1)

What We Offer:

  • Competitive salary: €29,700 per year (base salary) with potential for 25% uplift for late hours
  • €12 per day travel allowance
  • Free meal on-site
  • Private healthcare
  • Pension contribution
  • 25 days annual leave
  • Extensive training and access to wellness programme
  • Tax saver and bike-to-work scheme

Working Hours:

Candidates can choose between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am), Monday to Friday, with occasional weekends and bank holidays



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