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Global Business Operations Engineer
1 week ago
About Meta
At Meta, we believe in the importance of building strong relationships with our partners and clients. We're looking for a highly skilled Business Support Engineer to join our team and help us achieve our goals.
The ideal candidate will have a proven track record of providing technical, engineering support to partners and clients globally. They will have excellent communication skills and be able to work effectively with cross-functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers.
Responsibilities
- Work closely with our global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations.
- Partner with Meta's Business Partners & Clients to help them deploy Meta Products at scale.
- Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations.
- Manage technical relationships with Meta partners, providing technical support and handling service outages.
- Become an expert in one of our business products and how best to deploy them and troubleshoot them.
- Develop and maintain performance monitoring systems for infrastructure and operations.
- Communicate partner needs to the Meta product teams.
- Helps scaling programs by creating and maintaining informative content and documentation.
- Provide 24/7 on-call support coverage via on-call rotation schedule.
- Analyze information to identify specific trends/opportunities and make recommendations for improvement.
- Resolves business problems using problem-solving skills.
- Frames and considers issues within the larger scope and goal of the team.
- Thinks through execution from end-to-end and uses judgment to understand how actions may impact other stakeholders.
- Manages key relationships with multiple Cross productive partners.
- Is recognized and known as an expert across the global team.
- Coaches others through projects and/or initiatives.
- Challenges priorities and/or the direction of a certain project.
- Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources.
- Makes informed decisions and recommendations based on the reprioritization of competing needs.
- Delivers constructive feedback to peers in a way that strengthens relationships.
Requirements
- Proven experience as a Support Engineer, Service Engineer, or similar.
- Bachelor's degree in Computer Science, Engineering, or related technical field experience.
- Experience developing, deploying and operating software in one or more public cloud infrastructure.
- Proven experience in API development on cloud based infrastructures.
- Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures.
- Experience in communicating with technical and business audiences and creating technical documentation.
- Solid understanding of IT infrastructures and network protocols on different layers.
- Experience assessing, analyzing, and resolving operational issues using data.
- Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment.
