Tech Support Pro

3 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €60,000 - €80,000
Technical Support Specialist

Job Summary:

  We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our customers, resolving issues related to hardware, software, and networking.

    Key Responsibilities:

  • Serve as the primary point of contact for technical incidents, service requests, and queries via various communication channels.
  • Provide second- and third-line support for hardware, software, operating systems, and applications.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Support secure access to core banking systems, trading platforms, and other financial applications.
  • Perform user account management in Active Directory, Exchange, and other enterprise systems.
  • Escalate unresolved issues to appropriate technical teams in accordance with Service Level Agreement guidelines.
  • Maintain accurate records of all support requests, solutions, and escalation actions.
  • Assist with software installations, updates, and patch management.
  • Follow IT security and compliance standards, ensuring adherence to relevant regulatory requirements.
  • Participate in incident response and disaster recovery activities when required.
  • Contribute to knowledge base documentation and continuous service improvement initiatives.

 

Required Skills and Qualifications:

  • 5–7 years of proven experience in an IT Service Desk or Technical Support role (preferably in a financial services environment).
  • Strong knowledge of Azure, Microsoft Windows OS, Office 365, and Active Directory.
  • Familiarity with ITIL principles and service management tools.
  • Experience troubleshooting hardware, software, and networking issues.
  • Understanding of security best practices in a regulated industry.
  • Excellent communication, problem-solving, and customer service skills.
  • Basic knowledge of networking (TCP/IP, VPNs, DNS, DHCP) is desirable.
  • ITIL Foundation or other relevant certifications where applicable.
  • Experience with Citrix, VMware, or other virtual desktop environment would be an advantage.

 

Benefits:

  • Reliable and good communications skills.
  • Highly organised, with the ability to manage multiple priorities.
  • Proactive in identifying and resolving potential issues before they escalate.
  • Team-oriented with a commitment to collaboration and knowledge sharing.

 

Additional Information:

  • A bonus scheme is available.
  • Unlimited courses are offered for training and development.
  • Pensions, healthcare, income protection, and insurance are provided.

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